Privacy policy

Last updated: November 28, 2024

This Privacy Policy describes how Qubalé (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.qubale.nl (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

PRIVACY POLICY / PRIVACYVERKLARING

At Qubalé, we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or engage with us through any other means. Qubalé, with its registered offices at Olympiaplein 1077 CV Amsterdam, The Netherlands, is dedicated to upholding your privacy in full compliance with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

Qubalé is registered under KVK 92895883 and VAT Registration NL866208677B01. In certain cases, Qubalé also acts as a data processor for specific services provided on our platforms, such as processing the orders you place via these platforms. We ensure that all data processing activities are conducted in accordance with the highest privacy standards.

 Information We Collect
We may collect the following types of personal information from you:

  • Contact details (such as name, address, email address, and phone number)
  • Payment details (such as credit card information)
  • Purchase history and preferences
  • Technical information (such as IP address, browser type, and device information)
  • Cookies and tracking data

 How We Use Your Information
We will use the information we collect to:

  • Manage and fulfill purchase and repair orders, facilitate delivery, and provide after-sales services;
  • Manage our accounts and records;
  • Handle your inquiries and requests;
  • Send service-related communications, such as announcements and administrative messages like order confirmations;
  • Identify products and services we think may interest you based on your information, such as your purchase history and previous interactions with us;
  • Send you marketing communications (including emails and social media audience matching) related to us and third-party partners, where we have a legitimate basis to do so (see the “Your Choices” section below for information on managing these updates);
  • Conduct market research to improve our services;
  • Perform credit checks, prevent fraud, and address illegal activities as part of our efforts to secure our platform and services; and
  • Understand how our platform is used to continuously improve it and the services we offer.

 Sharing Your Information
We may share your personal information with:

  • Service Providers: Third-party vendors who assist us in business operations, such as payment processors, delivery services, and IT providers. These vendors are bound by contractual obligations to protect your information.
  • Legal Authorities: We may disclose your personal data when required by law or if necessary to protect our rights, privacy, safety, or property.
  • Affiliated Companies: We may share your information with affiliated companies for business purposes, such as customer support or marketing, with your consent.

 International Data Transfers
Since Qubalé is based in the Netherlands, your personal data will be processed in the European Union. If we transfer your data internationally outside the EU, we will ensure appropriate safeguards are in place to protect your data, in line with GDPR.

 Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we will securely delete or anonymize your data.

 Your Rights
Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can ask us to limit how we process your personal data.
  • Right to Data Portability: You can request a copy of your personal data in a common, machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing or other legitimate interests.

To exercise these rights, please contact us at info@qubale.nl.

 Security of Your Information
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of internet transmission is completely secure, and we cannot guarantee absolute security.

 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze traffic, and personalize content and ads. You can manage cookie settings through your browser.

 Marketing Communications
If you subscribe to our newsletter or other marketing communications, we may use your email to send information about our latest products, offers, and events. You can unsubscribe at any time by following the link in our emails or by contacting us directly.

 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the "Effective Date" at the top will indicate when it was last updated.

 Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Qubalé v.o.f Olympiaplein 1077 CV Amsterdam The Netherlands EUROPE info@qubale.nl.

COOKIE POLICY / COOKIEVERKLARING
At Qubalé, we use cookies and similar tracking technologies to enhance your experience on our website, improve performance, and offer personalized content and advertisements. This Cookie Policy explains what cookies are, how we use them, and your options regarding their use.

 What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device, remember your preferences, and improve your browsing experience. Cookies may also be used to collect information about how you interact with the site, enabling us to tailor our content and services to your needs.

 Types of Cookies We Use
We use the following types of cookies on our website:

  • Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to browse the site, access secure areas, and make use of basic functions such as shopping cart features. Without these cookies, some services you request cannot be provided.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited, how long visitors stay on each page, and any errors encountered. This helps us improve the functionality and performance of our site.
  • Functionality Cookies: These cookies remember your preferences and choices to provide enhanced, personalized features. For example, they may remember your language settings or the region you are in.
  • Targeting/Advertising Cookies: These cookies are used to deliver relevant ads based on your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of ad campaigns. We may share this information with third-party advertisers to serve personalized content on other platforms.
  • Social Media Cookies: These cookies enable social media sharing and may be set by social media platforms like Facebook, Instagram, and Twitter. They allow you to share our content easily and may also be used to track your activity across different websites.

 Why We Use Cookies
We use cookies for several reasons:

  • To improve website functionality: By remembering your preferences and how you interact with our site, cookies help us optimize your browsing experience.
  • To analyze website performance: Cookies help us understand how visitors use our website and improve its structure and content accordingly.
  • To deliver personalized marketing: Cookies allow us to deliver relevant content and ads based on your interests, whether on our website or third-party platforms.
  • To ensure security: Cookies can also be used to detect and prevent fraud or malicious activity, helping to keep your data secure.

 Third-Party Cookies
We may also allow third-party service providers to set cookies on your device when you visit our website. These third parties include analytics services (such as Google Analytics) and advertising networks. Third-party cookies are subject to the privacy policies of the respective providers, and Qubalé does not control the use of these cookies.

 Your Cookie Preferences
You have the option to accept or decline cookies when you visit our website. When you first visit, you will be presented with a cookie consent banner where you can choose which types of cookies you allow.

Additionally, you can manage or disable cookies through your browser settings at any time. Please note that blocking or deleting cookies may affect your ability to use certain features of our website.

To manage your cookie preferences:

 Cookie Retention
Cookies may be stored on your device for different lengths of time:

  • Session Cookies: These cookies are temporary and are deleted once you close your browser.
  • Persistent Cookies: These cookies remain on your device until they expire or you delete them manually. Persistent cookies allow us to recognize your device on subsequent visits.

 Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and we will update the "Effective Date" at the top of this policy to indicate when it was last revised.

 

PRIVACYVERKLARING

Bij Qubalé hechten we veel waarde aan de bescherming van uw privacy. Deze privacyverklaring legt uit hoe we uw persoonlijke informatie verzamelen, gebruiken, delen en beschermen wanneer u onze website bezoekt of op een andere manier met ons in contact komt. Qubalé, met haar geregistreerde kantoren aan het Olympiaplein 1077 CV Amsterdam, Nederland, streeft ernaar uw privacy volledig te waarborgen in overeenstemming met alle toepasselijke privacywetten, waaronder de Algemene Verordening Gegevensbescherming (AVG).

Qubalé is ingeschreven bij de Kamer van Koophandel onder nummer 92895883 en heeft BTW-nummer NL866208677B01. In sommige gevallen treedt Qubalé ook op als gegevensverwerker voor specifieke diensten die op onze platforms worden aangeboden, zoals het verwerken van de bestellingen die u via deze platforms plaatst. We zorgen ervoor dat alle gegevensverwerkingsactiviteiten worden uitgevoerd in overeenstemming met de hoogste privacy normen.

 Informatie die we verzamelen
We kunnen de volgende soorten persoonlijke informatie van u verzamelen:

  • Contactgegevens (zoals naam, adres, e-mailadres en telefoonnummer)
  • Betalingsgegevens (zoals creditcardinformatie)
  • Aankoopgeschiedenis en voorkeuren
  • Technische informatie (zoals IP-adres, browsertype en apparaat gegevens)
  • Cookies en trackinggegevens

 Hoe we uw informatie gebruiken
We gebruiken de informatie die we verzamelen om:

  • Aankoop- en reparatieorders te beheren en uit te voeren, levering te vergemakkelijken en after-sales diensten te bieden;
  • Onze accounts en administratie te beheren;
  • Uw vragen en verzoeken te behandelen;
  • Servicegerelateerde communicatie te versturen, zoals aankondigingen en administratieve berichten zoals orderbevestigingen;
  • U marketingcommunicatie te sturen (inclusief e-mails en social media audience matching) met betrekking tot ons en derde partijen, waar we een legitieme basis voor hebben (zie de sectie "Uw keuzes" hieronder voor informatie over het beheren van deze updates);
  • Kredietcontroles uit te voeren, fraude te voorkomen en illegale activiteiten aan te pakken als onderdeel van onze inspanningen om ons platform en onze diensten te beveiligen;

 Delen van uw informatie
We kunnen uw persoonlijke informatie delen met:

  • Dienstverleners: Derde leveranciers die ons helpen bij bedrijfsactiviteiten, zoals betalingsverwerkers en bezorgdiensten. Deze leveranciers zijn contractueel verplicht uw informatie te beschermen.
  • Wettelijke autoriteiten: We kunnen uw persoonlijke gegevens bekendmaken wanneer dit wettelijk verplicht is of als het nodig is om onze rechten, privacy, veiligheid of eigendom te beschermen.
  • Gelieerde bedrijven: We kunnen uw informatie delen met gelieerde bedrijven voor zakelijke doeleinden, zoals klantenondersteuning of marketing, met uw toestemming.

 Internationale gegevensoverdrachten
Aangezien Qubalé gevestigd is in Nederland, worden uw persoonlijke gegevens verwerkt binnen de Europese Unie. Als we uw gegevens internationaal buiten de EU overdragen, zorgen we ervoor dat er passende waarborgen zijn om uw gegevens te beschermen, in overeenstemming met de AVG.

 Gegevensbewaring
We bewaren uw persoonlijke gegevens alleen zo lang als nodig is om de in deze privacyverklaring beschreven doeleinden te vervullen of zoals wettelijk vereist. Zodra de gegevens niet langer nodig zijn, verwijderen of anonimiseren we ze op een veilige manier.

Uw rechten
Onder de AVG heeft u de volgende rechten met betrekking tot uw persoonlijke gegevens:

  • Recht op inzage: U kunt inzage vragen in de persoonlijke informatie die we over u hebben.
  • Recht op rectificatie: U kunt verzoeken om correctie van onjuiste of onvolledige informatie.
  • Recht op verwijdering: U kunt verzoeken dat we uw persoonlijke gegevens onder bepaalde voorwaarden verwijderen.
  • Recht om de verwerking te beperken: U kunt ons vragen om de manier waarop we uw persoonlijke gegevens verwerken te beperken.
  • Recht op gegevensoverdraagbaarheid: U kunt een kopie van uw persoonlijke gegevens in een gangbaar, machine leesbaar formaat opvragen.
  • Recht om bezwaar te maken: U heeft het recht bezwaar te maken tegen de verwerking van uw persoonlijke gegevens voor direct marketing of andere legitieme belangen.

 Cookies en trackingtechnologieën
We gebruiken cookies en vergelijkbare trackingtechnologieën om uw ervaring op onze website te verbeteren. Cookies helpen ons uw voorkeuren te onthouden, verkeer te analyseren en inhoud en advertenties te personaliseren. U kunt uw cookie-instellingen beheren via uw browser.

 Marketingcommunicatie
Als u zich abonneert op onze nieuwsbrief of andere marketingcommunicatie, kunnen we uw e-mailadres gebruiken om informatie te sturen over onze nieuwste producten, aanbiedingen en evenementen. U kunt zich op elk moment afmelden door de link in onze e-mails te volgen of door rechtstreeks contact met ons op te nemen.

 Wijzigingen in deze privacyverklaring
We kunnen deze privacyverklaring van tijd tot tijd bijwerken om wijzigingen in onze praktijken of wettelijke vereisten weer te geven. Eventuele wijzigingen worden op onze website geplaatst en de "Ingangsdatum" bovenaan geeft aan wanneer deze voor het laatst is bijgewerkt.

Neem contact met ons op
Als u vragen of zorgen heeft over deze privacyverklaring of hoe we uw persoonlijke informatie behandelen, neem dan contact met ons op via:

Qubalé v.o.f. Olympiaplein 1077 CV Amsterdam Nederland
EUROPA info@qubale.nl